Privacy Policy

Last updated: 17 October 2026

Grandhall Technology ("we", "us", or "our") operates the website https://grandhalltechnology.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are committed to protecting your privacy and handling your personal information with transparency and care. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.

Information We Collect

Grandhall Technology collects personal information to provide and improve our services. The types of personal information we collect include:

Full name
Email address

How We Collect Your Information

We collect personal information through the following methods:

Information you provide directly through forms, registrations, and account creation

How We Use Your Information

Grandhall Technology uses the personal information we collect for the following purposes:

To provide and maintain our services
To communicate with you about your account, updates, and support requests
To detect, prevent, and address fraud, security breaches, and technical issues
To comply with applicable laws, regulations, and legal processes

We will not use your personal information for purposes materially different from those described above without first obtaining your consent or providing you with notice as required by applicable law.

Grandhall Technology does not sell, trade, or otherwise share your personal information with third parties for their own marketing purposes.

We may disclose your personal information only in the following limited circumstances:

Legal requirements: When required by law, court order, or governmental regulation.
Protection of rights: To protect the rights, property, or safety of Grandhall Technology, our users, or the public.
Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

Your Privacy Rights Under Canadian Law (PIPEDA)

Grandhall Technology is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. PIPEDA establishes 10 fair information principles that govern the collection, use, and disclosure of personal information in the course of commercial activities in Canada.

This section outlines how we adhere to these principles and describes your rights as a Canadian resident.

Accountability

Grandhall Technology is responsible for the personal information under our control. We have designated a privacy officer who is accountable for our compliance with PIPEDA and this Privacy Policy.

Our privacy officer can be reached at privacy@grandhalltechnology.ca.

We are responsible for personal information that has been transferred to third parties for processing on our behalf. We use contractual and other means to ensure that third-party service providers protect your personal information to a comparable level.

Under PIPEDA, your knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate or as otherwise permitted by law.

Grandhall Technology obtains consent in the following ways:

Express consent: For sensitive personal information, such as financial or health information, we obtain your express, affirmative consent before collection or use.
Implied consent: For less sensitive personal information, we may rely on implied consent where the purpose of collection would be obvious to a reasonable person and you voluntarily provide the information.
Opt-out consent: In certain circumstances, such as marketing communications, we may rely on an opt-out mechanism that allows you to decline further communications.

You may withdraw your consent at any time, subject to legal or contractual restrictions and upon providing reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services to you. We will inform you of the implications of withdrawing consent when you make your request.

Limiting Collection

Grandhall Technology limits the collection of personal information to what is necessary for the purposes we have identified. We collect personal information by fair and lawful means and do not collect information indiscriminately.

We will not collect personal information beyond what is required to provide our services and fulfil the purposes described in this Privacy Policy.

Your Rights Under PIPEDA

As a Canadian resident, you have the following rights under PIPEDA:

Right of access: You have the right to request access to the personal information we hold about you and to be informed of its use and disclosure. We will respond to your access request within 30 days.
Right to challenge accuracy: You have the right to challenge the accuracy and completeness of your personal information and request that it be amended. Where we agree that the information is inaccurate or incomplete, we will amend it and, where appropriate, notify third parties to whom the information has been disclosed.
Right to withdraw consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
Right to complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not complied with PIPEDA.

How to Make a Request

To exercise any of these rights, please submit your request to privacy@grandhalltechnology.ca. We may require you to verify your identity before processing your request. We will respond within 30 days of receiving your request. If we cannot respond within 30 days, we will notify you of the delay and the reason for it.

Filing a Complaint

If you are not satisfied with our response to your request, or if you believe we have violated your privacy rights, you may file a complaint with the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

Openness and Transparency

Grandhall Technology is committed to being open and transparent about our policies and practices relating to the management of personal information. This Privacy Policy is readily available on our website and describes:

The types of personal information we collect and the purposes for which it is used
How personal information is collected, used, disclosed, and retained
How you can access and challenge the accuracy of your personal information
How to contact our privacy officer with questions or complaints

Data Retention

Grandhall Technology retains your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal information, and applicable legal requirements.

Once your personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymise it.

Data Security

Grandhall Technology implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

Encryption of data in transit using TLS/SSL protocols
Secure storage of personal information with access controls
Regular security assessments and vulnerability testing
Employee training on data protection and security practices
Incident response procedures for potential data breaches

While we take reasonable steps to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under this age, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@grandhalltechnology.ca so that we can take appropriate action.

Third-Party Links

Our services may contain links to third-party websites, services, or applications that are not operated by Grandhall Technology. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected by Grandhall Technology.

Changes to This Privacy Policy

Grandhall Technology may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Post the updated Privacy Policy on this page with a revised "Last updated" date
Notify you by email or through a prominent notice on our website, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@grandhalltechnology.ca
Website: https://grandhalltechnology.ca

We will endeavour to respond to all legitimate enquiries within a reasonable timeframe and no later than required by applicable law.

Frequently Asked Questions

What personal information does Grandhall Technology collect?

We collect the following types of personal information: Full name, Organization name, Phone number, Business goals and Email address. This information is collected through information you provide directly through forms, registrations, and account creation.

How does Grandhall Technology use my personal information?

We use your personal information for the following purposes: to provide and maintain our services, to communicate with you about your account, updates, and support requests, to detect, prevent, and address fraud, security breaches, and technical issues and to comply with applicable laws, regulations, and legal processes. We do not use your information for purposes beyond those described in this policy without your consent.

Does Grandhall Technology share my personal information with third parties?

We do not sell or share your personal information with third parties for their marketing purposes. We may share information only when required by law, to protect our rights, or in connection with a business transfer.

How long does Grandhall Technology keep my personal information?

We retain your personal information for as long as necessary to fulfil the purposes described in this policy. After this period, your data is securely deleted or anonymised. We may retain certain information for longer periods where required by law or for legitimate business purposes such as resolving disputes.

How can I exercise my privacy rights?

You can exercise your privacy rights by contacting us at privacy@grandhalltechnology.ca. Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. We will respond to your request within the timeframe required by applicable law.

Can I request deletion of my personal information?

Yes. You have the right to request deletion of your personal information. To make a deletion request, please contact us at privacy@grandhalltechnology.ca. Please note that we may need to retain certain information for legal compliance, dispute resolution, or to complete transactions you have initiated.

Can I export my personal information?

Yes. You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format. To make a data portability request, please contact us at privacy@grandhalltechnology.ca.